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Group Booking Cancellations for bookings of 4 Rooms/Suites or more: Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%. Cancellation within 90 days from the date of stay – Cancellation fee of 50%. Cancellation within 30 days from the date of stay – Cancellation fee of 100%.
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Amendments to number of rooms held: Reductions in total rooms/suites held (25% change or less) can be made up until 60 days out without incurring cancellation fees. Changes greater than 25% and/or less than 60 days out will incur the appropriate cancellation fee.
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Exclusive Use Cancellations: Applies to all reservations for Exclusive Use of the hotel including weddings and events: Deposits are non refundable. In the event CPH is unable to be re-booked at full occupancy for the entire period of the canceled booking the client will be liable for the amount payable for the entire period unable to be re-booked.
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Standard Cancellations: Cancellation more than 60 days out from the date of stay – 25% of deposit will be refunded. Cancellation within 60 days from the date of stay – 50% cancellation fee (loss of deposit). Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.
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We are unable to accommodate children under 10 years of age unless the property is booked exclusively.