Cancellation Policy

  1. Standard Cancellations
  • Cancellation more than 60 days out from the date of stay – your 50% deposit will be fully refunded.
  • Cancellation within 60 days from the date of stay – 50% cancellation fee (loss of deposit).
  • Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.

 

  1. Festive Season Cancellations (This applies to the festive season date range of 15 December to 5 January)
  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 10%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.

 

  1. Group Booking Cancellations (for bookings of 4 Rooms/Suites or more):
  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.
  • Amendments to number of rooms held:
    • Reductions in total rooms/suites held (25% change or less) can be may up until 60 days out without incurring cancellation fees.
    • Changes greater than 25% and/or less than 60 days out will incur the appropriate cancellation fee.

 

  1. Exclusive Use Cancellations (applies to all reservations for Exclusive Use of the lodge including weddings and events):
  • Deposits are non-refundable
  • 100% of accommodation charges payable if cancelled within 60 days of booking.
  • Cancellations within 30 days of booking all quoted catering charges may also be payable.